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How Utility Surveillance Can Deliver Business Critical Objectives

01 February 2017

Utilities Surveillance Meeting Critical Business Objectives

Companies within the utilities sector play a critical role on many levels by servicing our homes, businesses and industries with electricity, gas and water and also as major employers who are vital to economic performance. In the UK for example, the power and energy industry alone accounts for nearly 5% of GDP. 

This sector however, is also under pressure. In addition to reliably and safely supplying the utilities we depend on - with a constant awareness of both employee and public safety – companies are facing tighter budgets, increased threat of disruptive attack, and stringent regulatory requirements. 

In this Interview Room, we talk to Martin Bonfield, UK Sales Manager, about how many providers are looking to their surveillance solutions for valuable support in the face of these evolving challenges. 

How has the utilities sector traditionally used surveillance? 

Surveillance has been traditionally used as one specific security measure ‒ monitored and managed in isolation to other systems utilized on site ‒ with a remit restricted to visual threat detection, verification and evidence gathering. 

Historically, this is how the sector has approached all systems relating to asset protection, from intruder detection, access control and ANPR, to fire detection and perimeter security ‒ as independent solutions, each with its own scope and clearly defined boundary. 

How has this changed?

Now those systems are coming together to unify the data that they deliver. The emergence of open architecture, surveillance command and control solutions allows cameras (analog and IP), intruder alarms, fire detection, access control, critical asset tracking and building management systems to not only communicate with each other, but also be monitored and managed on a single user platform from one location – at a central control center for example. 


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Utilities companies using these solutions are therefore better equipped to detect potential threats more quickly, and with greater accuracy due to data from multiple sources providing wider context and enabling operators to see the whole picture. 

Combined with improvements in, and increased appetite for, camera technology ‒ including long range, thermal and hazardous area cameras ‒ the potential to capture quality information has been dramatically enhanced. 

How is this step change supporting utilities companies?

It means utilities business are better equipped to detect and respond to threats quickly, or even prevent possible incidents from occurring in the first place ‒ for example through preventative maintenance ‒ thereby reducing the likelihood of factors that have a significant impact on bottom-line and operational performance, most notably service downtime. 

Can you provide an example of how potential threats can be detected?

One example could be the movement of assets such as cable drums. This might be considered a ‘normal’ occurrence on site, and could easily be dismissed as such, but in conjunction with unusual or unauthorized staff ID access, the movement of assets could actually indicate a potential issue. An integrated system can be set to detect data correlations of this nature and alert operators accordingly – immediately streaming live video footage from cameras nearest the cable drum location and at the ID breach. 

Another example might be a perimeter breach incident – perhaps at an unmanned substation. In this instance, movement on the perimeter line would trigger an alert on an operative’s screen. Using an integrated solution, this could be accompanied by footage for breach verification, and guidance on security deployment based on the type of breach identified. 

Talking about unmanned sites utilities estates can be vast and incorporate multiple sub-sites, often in remote locations. Isn’t this an issue in terms of taking an integrated approach?

No, in fact it’s quite the opposite. An integrated solution ensures that video, audio, PIR activations and other alarm inputs, from any number of locations, can be easily viewed and managed locally, i.e. by a team based on site, and/or streamed via a wired/wireless network to a central command base for remote incident detection and response. It also offers an added level of redundancy and resilience between sites delivering customers peace of mind regarding the security of the integrated solution in place.

The ‘response’ element is particularly important to emphasise here. You see, as well as detecting and alerting operators to threats – accompanied by live visual and/or audio feed – these systems can be programmed to trigger automated workflows that guide operators though ‘next steps’. This enables remote actions to be taken such as immediate area/perimeter lockdown, process/supply shutdowns (for example if tampering is detected) or ID card cancellation. 

The system could also be programed to immediately alert local emergency responders should certain data sets be captured, ensuring that on-site assistance – say in the case of a malicious attack or fire – is deployed as quickly as possible. 

So the use of integrated surveillance isn’t limited to security? 

Not at all. In many countries, utilities companies are fined for every minute that supply is disrupted or down. Having the ability to mitigate risk and speedily resolve issues that may cause network problems – from mechanical failure or equipment damage, to fire or flooding – is therefore hugely important and easily achievable with this approach. 

It’s worth noting that many utilities businesses are now integrating data from drone technology in order to identify potential infrastructure issues, such as overhanging trees, and deploy maintenance teams before an actual problem has even occurred. 

Integrating access control and associated systems, with camera monitoring and control, also provides a much clearer picture of who is on site at any one time, what their status is and how that relates to site processes/events. This has significant benefits in terms of improved site safety.

Can you give an example of how integrated surveillance can provide wider situational awareness?

Of course. One example is that sensors at a gas plant could be set to alert operators to dangerous gas levels and trigger live video streaming from cameras in the immediate vicinity. Individuals identified from the video footage captured could then have their site clearance automatically upgraded, ensuring each person can evacuate via the nearest available exit. 

Another scenario could be where a storm has damaged site infrastructure. In this situation an intelligently integrated surveillance solution would enable operators to place potentially dangerous areas on lockdown until a visual sweep, using standard/thermal cameras, has been conducted to identify specific issues. Engineers could then be notified of exact hazard coordinates and dispatched to carry out essential maintenance. 

The utilities sector employs a lot of lone workers that aren’t always based at one specific location. How can operators use surveillance to protect them?

As you say, many utility providers employ lone workers for monitoring and maintaining estate assets often in remote locations. This could be a challenge for surveillance operators if we were to focus only on visual data. 

However with integrated solutions, data signifying threat or incident can come in a wide variety of forms, meaning there is greater scope for protecting lone workers. For example, staff could be issued with sensors that monitor heart rate or whether the individual is vertical or horizontal (signifying potential collapse or a fall). These sensors can feed directly into the security system and, should well-being be at risk, alert control room operators to their location using GPS coordinates in order to deploy support. 

Alternatively, integrating with telecommunications solutions would enable an organization to set up pre-programed codes that workers can text to automatically update control teams to their status from both a safety and operational perspective. For example, texting 456 might signify a safely completed reservoir perimeter inspection. If too long a time period elapses between a worker logging in and completing a task, an automated workflow might be generated prompting head office teams to check in with the worker to confirm all is well. 

Where do you see the future of utilities surveillance solutions heading?

Ultimately, the biggest potential lies in taking interoperability ‘beyond the sector’ and using it as a connecting force to enable collaborative working between the key public and private organizations critical to our towns and cities – utilities, transport, emergency services, hospitals etc. It’s what Smart Cities are all about ‒ authorities and agencies adopting a connected approach to data in order to improve the efficiency and efficacy of our urban infrastructures. 

This won’t materialize immediately, but progress and interoperability is happening now. In the meantime, utilities providers have a huge opportunity to streamline and secure operations on their estates through adopting an integrated approach.